Extract 4
It’s important to make eye contact when you are conversing, and it’s one skill you must master if you are going to become a fully ‘active listener’. Avoiding eye contact sends out a very strong messages to the person that you are speaking with that you don’t want to speak to them, that you feel inferior, that you lack confidence, or (worse still) all three at once. It makes both ‘the avoider’ and ‘the avoided’ feel uncomfortable – and it’s catching, resulting, in the two of you desperately avoiding eye contact in an ever more tense conversation doomed to failure. An exchange like that would affect anyone’s confidence, so take a breath, break the cycle, and meet those eyes!
If you find this very difficult, concentrate instead on every word other is saying. Forget about your eyes. In time, you will fall naturally into attentive eye contact, and the other person will reciprocate, making both of you feel more confident. Go with your instincts; when it feel natural to break eye contact for a second, it probably is the right time –don’t let your gaze turn into an unsettling stare. Feel free to look away for a moment when you are changing a subject, offering a verbal nod, recalling information, or when the other person does.
The phrase An exchange like that refers to __________.
ข้อ 4 การสนทนาที่กระอักกระอ่วนหากไม่มีการสบตา ระบุชัดเจนในย่อหน้าแรกที่ว่า “‘the avoider’ and ‘the avoided’ feel uncomfortable ... An exchange like that would affect anyone’s confidence” (ซึ่งก็แปลได้ว่า “ “ผู้หลบเลี่ยง” และ “ผู้ถูกหลบเลี่ยง” รู้สึกไม่สะดวกใจ ... การแลกเปลี่ยนเช่นนั้นจะส่งผลให้ความความมั่นใจของทุกคน”) ดังนั้นจึงสามารถตอบได้ในตัวเลือกที่ 4 นั่นเอง
