Directions: Read the following passages and choose the best answers to the questions.

   PARCEL deliveries are often thwarted by menacing dogs, doorstep thieves, unanswered doorbells or a host of other impediments that keep good from their intended destination. Even demography plays a role: young consumers are less willing than older folk to stay at home waiting for a delivery.
   Businesses suffer as a result. Two-fifths of online shoppers said they stopped buying products from a website following a troublesome delivery, according to the Interactive Media in Retail Group (IRMG), a British industry association.
   Customers and sellers should welcome the growth of a new way to ensure that goods are delivered quickly and safely. Parcels are increasingly shipped not to home addresses but to local businesses, where they are held for pick-up. This summer Amazon, an American online-retail giant, is expanding a network of delivery lockers in local shops in some of America’s biggest cities as well as in London. A locker pops open when a customer enters an access code received by email or text message. Other companies are building even bigger locker networks, especially in Europe.
   Some shoppers are willing to pay to avoid home deliveries. ByBox, a British firm, charges shoppers about £2 to retrieve a parcel from one of its 1.350 locations around the country. Other locker networks are free. Delivery firms can save lots of money by sending a batch of parcels to a single place, where delivery is guaranteed. So they are naturally keen to provide the service.

What does this passage chiefly deal with?