Choose the best answer.
At a boutique (5-8)
Lily: Hi, how can I help you today?
Terry: Hi, I bought this jacket from your shop last week, but I would like to get an exchange or a refund.
Lily: -----5-----
Terry: After wearing it a few times, the zipper doesn’t work properly.
Lily: That’s too bad. -----6-----
Terry: I don’t remember where I put it, but I have a credit card statement with me here.
Lily: -----7-----. We can’t issue an exchange or a refund without a proof of purchase. It’s our policy.
Terry: What a pity. I really like this jacket. Can you do anything to help?
Lily: I can ask our tailor to have a look at the zipper and see what we can do with it.
Terry: That’d be nice. Thank you.
Lily: -----8-----
เฉลย : ตอบข้อ 1 I’m so sorry จะเห็นได้ว่าคำตอบของ Lily ในประโยคต่อมานั้นเป็นเรื่องที่ Terry ไม่น่าจะพอใจนัก ดังนั้นประโยคก่อนหน้านั้นจึงควรเป็นประโยคขอโทษ ซึ่งคือข้อ 1
