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When necessary, they escalate problems by following proper policies and procedures. Technicians act as intermediaries between clients and their organization’s support staff for guaranteeing problem explanations precisely and also to keep communicating with clients during the process of problem resolution. They need to document records of problems and their troubleshooting precisely and punctually.
Because of the nature of the job, technicians would need to work flexible hours and perform other related tasks when the need for computer support arises. They also set up systems for new employees.
Level 2 PC Technician should be able to multi-task and work on projects until they are complete. Furthermore, they need to have experience in using communications and network diagnostic equipment, excellent interpersonal skills, ability to explain technical concepts to people from non-technical backgrounds, aptitude to understand and follow standard operating procedures, and being able to perform under trying circumstances.
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