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You will be comfortable to perform second pass problem determination and troubleshoot incidents, whilst making and acting on your recommendations for improvement.
Working as a wider team, you'll maintain handover logs, ticket updates, reporting and ensure a good transition between each shift.
Essential skills For NOC Engineers
Excellent OS skills for Linux and Windows
Working knowledge of VMware (vSphere, vCloud, NSX)
Working knowledge of network technologies (Cisco products and CLI, routing and switching, ASA/Firewall, VPN)
Working knowledge of compute and storage hardware (Rack and Blade servers, SAN)
Solid analytical problem-solving skills
Excellent team working and communication skills
Disciplined, organised and self-motivated
